Help Desk
Help Desk

FAQ

I am Having Trouble Accessing the Product… What up?

If you are having trouble accessing this product, you may access it at the following link: http://mapsrockstar.com/backstage/

NOTE: Your Username and Password should have been emailed to you. You may also Login to your JVZOO account here to find your access link.

If you need to reset your Password, you may reset it here (Again, use your Paypal or Email address used to purchase): RESET PASSWORD HERE

I got the Upgrade Offer and can’t seem to access it… What up with that?
No worries, You should have been automatically upgraded and see the module or link in the sidebar. When you purchased, you should have received a registration link for your main purchase and your upgrade, you must follow each registration link and login to activate. Login to your JVZOO account here to find your access link. Also… Try logging out and then logging back in again.

Watch Dr. Dan as he holds your hand and walks you through the process of accessing both purchases in the same members area 🙂

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If that doesn’t work, then you can send a ticket to our help desk and we will help fix it. Click Here For Help Desk

What are the system requirements for this Stuff?

  • Need a computer (Mac, PC, or Linux – sorry commodore 64 – lol)
  • Java Enabled
  • PDF Reader for Bonuses and Such :-)
  • Internet Connection to run software and to access member areas (clearly if you can see this – you are good) :-)

How long is software supported?

We will support this, for relevant functionality for up to 1-year of your purchase date. When necessary changes arise, we will work as quickly as possible to limit down-time when such adjustments are necessary. We cannot control everything under the sun, but it is our commitment to keep it rockin! Read More about support here.

What is your Guarantee or refund policy?
On this product: Please read the refund policy on the page you purchased from.

We offer a 30-day guarantee on the functionality of this software. If we cannot help you get it installed and if it does not work, we will refund you.  Please  submit a support ticket (see below) with your paypal or email address used to purchase, the transaction ID, and amount you paid. We will then send you a simple refund form to complete and then process it within 7-14 business days or less. Again, please provide your Paypal or Email Address used to purchase and transaction ID, along with amount paid, otherwise it will not get done… NOTE: your account access and license will be immediately terminated upon finalization of transaction.

Please Read Entire Refund Policy Click Here

Thanks!

 

 

>>>>> PLEASE READ The Built In Knowledgebase <<<<<
FAQ Before Submitting a Ticket

CLICK HERE TO SUBMIT A SUPPORT TICKET

NOTE: IF YOUR SUPPORT TICKET IS RELATED TO SOMETHING
THAT IS ANSWERED IN THE FAQ – IT MAY NOT GET A REPLY…